Cancellation and Refund Policy

1. Cancellation by Client

• Service contracts may be cancelled by written notice subject to the applicable agreement.
• For monthly services, the current website policy requests cancellation at least seven days before the next billing cycle.
• For fixed projects, charges may apply based on work completed, committed resources, third-party costs and contractual terms.

2. Refund Eligibility

• Software-as-a-service subscriptions: the current website policy provides refunds only where a technical issue is not resolved by Clikin Tech within 14 days, subject to the applicable agreement.
• Development services: any partial refund depends on the work stage, accepted deliverables, committed resources and contractual terms.
• Consultation fees, third-party licences and completed phases are generally non-refundable unless a signed agreement states otherwise.

3. Cancellation by Clikin Tech

Clikin Tech may cancel or suspend services for non-payment, misuse or breach of agreement. Refund treatment, if any, is governed by the applicable contract and law.

4. Refund Processing

Where a refund is approved, the current website policy states that it will be credited within seven to ten business days to the original payment method, subject to banking and payment-provider processing.